Terms of Service
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE SIGNING UP FOR THE SERVICE OR PLACING AN ORDER FOR PRODUCTS. PLEASE NOTE THAT CLAUSE 16 LIMITS OUR LIABILITY.
This page (together with any other documents referred to in it) tells you information about us and the legal terms and conditions (Terms) on which we supply the Scripin Weddings service (Service) and any printed products you order (Products) to you. These Terms will apply to any contract between us for the supply to you through the website at scripinweddings.com (Website) of the Service and any contract for the supply of the Products (Contract).
Please read these Terms carefully and make sure that you understand them before signing up for the Service or placing an order for Products. Before doing so, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to use the Service or place an order for Products (as applicable).
You should print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time and the top of this page shows when they were last updated. Every time you wish to use the Service or order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between
are only in the English language.
1. Information about us
1.1 The Service and the Products are supplied by Ruud Enterprise Ltd (we, our or us), a company registered in England and Wales under company number 8647609. Our registered office is 20-22 Wenlock Road, London N1 7GU, United Kingdom and our main trading address is 33 Cannon Street, London EC4M 5SB. Our VAT number is 171 7685 80.
2. Contacting us and communications between us
2.1 If you wish to contact us for any reason, including because you have a complaint, you can do so by e-mailing us at firstname.lastname@example.org. Complaints may also be submitted through the EU’s Online Dispute Resolution platform.
2.2 Any communication or notice in writing should be given in accordance with clause 18.
3. The Service
3.1 The Service is designed to be used at an event lasting up to a maximum of 144 hours (Event). It allows you, as the host of an Event or a party involved in the organisation, promotion or operation of an Event, to display a stream of photos and/or videos (Media), which have been contributed by attendees at and during the Event (Attendees) using the Scripin Events mobile application (App), on screen(s) at the Event.
3.2 Using the App, Media may also be shared between Attendees and they can comment on and interact with such Media, share Media on specified social media and download such Media.
3.3 After an Event, all Media and other content contributed by Attendees at the Event (together, Content) will be made available to you to export, and to you and to Attendees to order Products.
3.4 The Service as supplied through the Website is on a self-service basis. You will be given access to its software platform through the Website but you are responsible for:
(a) the set-up process for any Event and for any features you wish to use;
(b) on-boarding of Attendees (before or at an Event) including collection of their names and e-mail addresses and submitting these to the Service (so that they may be sent an invitation to download the App with a username and password), inviting Attendees to download the App, and where you require a unique code for the Event (Event Code), distributing the Event Code for the Event;
(c) the arrangement of any Event venue and the set-up and supply of the information technology and its operating software, the screen(s) and equipment for use of the Service and the display of Content at an Event;
(d) the procurement, set-up and/or supply of all telecommunications, connections, utilities and services (at sufficient capacities and speeds) for use of the Service and the display of Content at an Event; and
(e) moderation of the Content.
3.6 We do not warrant or represent that the Service will always be available, uninterrupted, free from errors, free from transmission alteration or failure, from bugs or loss of data or will not suffer of data failure. The Service is supplied on an “as is”, “as available” basis.
3.7 We may suspend, withdraw, discontinue or change all or any part of the Service without notice as long as the changes do not materially affect the nature or quality of the Service.
4. How the contract is formed between you and us
4.1 You may only sign up for the Service or order Products if you are at least 18 years old. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you sign up for the Service or order Products.
4.2 Our sign-up and ordering pages will guide you through the steps you need to take to sign up to the Service or place an order for Products. Our process for ordering Products allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
4.3 Your signing up for the Service and your placing an order for Products shall in each case constitute an offer to use the Service or purchase Products (as applicable) on these Terms. This offer will only be accepted once we notify you by e-mail that it has been accepted and, for Products, your payment successfully processed, and only then will a Contract be formed. The signing up for the Service and each purchase of any Products shall constitute separate Contracts.
4.4 If we are unable to supply you the Products for any reason, we will inform you of this by e-mail. If you have already paid any Products, we will refund you the full amount including any delivery charges as soon as reasonably possible.
5. Price of Products
5.1 The price of the Products you choose will be as quoted on the Website at the time you submit your order.
5.2 Prices may change from time to time, but changes will not affect any order you have already placed.
5.3 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
5.4 Whether the price of any Products includes or excludes VAT (where applicable) will be stated on the Website at the time you submit your order. Any VAT charged will be at the applicable current rate chargeable in the UK for the time being.
6. How to pay
6.1 You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, MasterCard, Electron and Maestro.
6.2 Payment for the Products and all applicable delivery charges (as applicable)is required on placing your order.
7. Availability of Content
7.1 After an Event:
(a) the names and e-mail addresses of all Attendees who downloaded the App, analytics data for the Event, and all Content will be made available to you through the Website to export, and to allow you to order any Products incorporating Content, for 6 months;
(b) all Content will be made available to Attendees through the App for 6 months to view or to order any Products incorporating Content.
7.2 A back-up copy of all Content and (if applicable) analytics data will be stored for a maximum period of 12 months after an Event, after which it shall be deleted save to the extent we are using or intend to use any Content for our promotional or marketing purposes. You may instruct us to carry out the deletion sooner if you wish.
8. The Products
8.1 The images of samples of Products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. The Products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on the Website have a 3% tolerance.
8.2 The packaging and presentation of the Products may vary from that shown on images on the Website.
8.3 We are not responsible for the quality of images you select, upload or provide for inclusion in the Products. Typically the better the quality and resolution, the better the print.
8.4 You should inspect the Products immediately on receipt. If the Products are faulty or mis-described, you may return them and we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. We will refund you on the credit card or debit card used by you to pay as soon as possible and no later than 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
8.5 If you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract and you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
9. Cancellations (consumer customers only)
9.1 If you are a consumer, and the Contract is for the supply of the Service:
(a) You have a legal right to cancel the Contract during the period starting on the date on which we e-mail you to confirm our acceptance of your sign-up and ending 14 days after that date. This means that during the 14-day period, if you change your mind or decide for any other reason that you do not want to receive the Service, you can notify us of your decision to cancel the Contract;
(b) However, if you access the Service (being a supply of digital content) by commencing the set-up process for an Event within the 14-day period following our acceptance of your sign-up, the right to cancel will be lost (and you will have been required to consent to such supply and acknowledge the loss of the right to cancel on signing up);
(c) To cancel the Contract (before you have accessed the Service), you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at email@example.com, giving your name and order details, and stating your wish to cancel. You can also cancel the Contract by sending this form to us. Instructions on how to send it to us may be found on the form. A link to the website cancellation form will be included in our order acceptance e-mail.
9.2 If you are a consumer, and the Contract is for Products, you have no right to cancel it (whether under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or otherwise) as the Products are of a personalised nature and/or made to your specification, and we may have begun to fulfil your order.
10. Delivery of Products
10.1 We will provide you with an estimated delivery date for any Products, which will be within 30 days after the date of your order confirmation. Occasionally our delivery to you may be affected by an event outside our control – see clause 17 17for what this means.
10.2 Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
10.3 If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, a note will be left informing you of how to rearrange delivery or collect the Products from a local depot. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
10.4 If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract. We will refund any money you have paid in advance for Products but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
11. International delivery
11.1 We deliver to the following countries, but these are subject to change and you should check with firstname.lastname@example.org: Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, The Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Cote d’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Fiji, Finland, France, Georgia, Germany, Ghana, Greece, Grenada, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kuwait, Liechtenstein, Lithuania, Luxembourg, Latvia, Macau, Macedonia, Madagascar, Malaysia, Maldives, Mali, Malta, Mauritius, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nigeria, North Korea, Norway, Oman, Philippines, Poland, Portugal, Paraguay, Peru, Qatar, Romania, Russia, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain , Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay.
11.2 If you order Products for delivery to one of these countries, your order may be subject to import duties and taxes which are applied when the delivery reaches that country. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
12. Your obligations
(a) shall ensure that the information in the sign-up process and any order is complete and accurate;
(b) keep any user password confidential and not disclose this to any third party or disclose any Event Code to anyone other than Attendees at the Event;
(c) shall be responsible for the matters specified in clause 3.4;
(e) shall obtain and maintain all necessary licences, permissions and consents which may be required for the Service to be supplied for an Event and for hosting the Event itself;
(f) shall obtain all necessary licences, permissions and consents which may be required for you to order, have manufactured, receive or use the Products, including (without limitation) to use any Content to be used in such Products; and
(g) shall comply with all applicable laws, statutes, regulations and codes from time to time in force in relation to the performance of your obligations under the Contract, the use of the Service or ordering or use of the Products, and the content and administration of any competitions or prize promotions using the Service.
12.2 You agree to indemnify us against (meaning you are responsible for) all costs, claims, damages, fines, penalties or expenses (including but not limited to any direct, indirect or consequential losses, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis)) incurred by us or for which we may become liable due to any breach by you of any of sub-clauses 12.1(d) to (g) (inclusive) and/or clause 14.2.
12.3 Please note that the Content Standards in our Acceptable Use Policy apply to any Content you select, upload or provide for inclusion in the Products. We reserve the right to refuse any order or cancel any Contract for Products where we believe it does not comply with those Content Standards.
13. Data Protection
13.1 In this clause 13, the terms data controller, personal data, processing and process have the meanings given to them in section 1(1) of the Data Protection Act 1998 (Act).
13.3 You warrant that you (and/or any person(s) on whose behalf you are acting) will process the Personal Data in compliance with all applicable laws, enactments, regulations, orders, standards, codes and other similar instruments from time to time in force including, without limitation, that you have the consent of all Attendees whose personal data you supply to us to collect the Personal Data, disclose it to us and to process it for the purpose of providing the Service, or are otherwise lawfully entitled to do so.
13.4 You agree to indemnify us against (meaning you are responsible for) all costs, claims, damages, fines, penalties or expenses (including but not limited to any direct, indirect or consequential losses, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis)) incurred by us or for which we may become liable due to any breach by you of clause 13.3 or, where applicable, any claim by an Attendee covered by clause 13.7.
13.5 Clauses 13.6 to 13.10 (inclusive) only apply to the extent that the processing of the Personal Data is not exempt from a relevant principle, provision or part of the Act.
13.6 Save for Our Own Processing, we shall process the Personal Data only in accordance with your instructions from time to time and shall not process it for any purpose other than the provision of the Service and, where relevant, any Products. Your instructions include that we may process the Personal Data for the purpose of providing the Service and, where relevant, any Products.
13.7 Save for Our Own Processing, you acknowledge that we are reliant on you for direction as to the extent to which we may use and process the Personal Data. Consequently, we will not be liable for any claim brought by an Attendee arising from any action or omission by us, to the extent that such action or omission resulted directly from your instructions or your order for Products.
13.8 You also acknowledge that we have the right to delete any Personal Data (or Content containing Personal Data) where we are under a legal obligation to do so including, without limitation, where an Attendee lawfully requires us to delete Personal Data about them.
13.9 We warrant that, having regard to the state of technological development and the cost of implementing any measures, we will:
(a) take appropriate technical and organisational measures against the unauthorised or unlawful processing of the Personal Data and against the accidental loss or destruction of, or damage to, the Personal Data to ensure a level of security appropriate to:
(i) the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage; and
(ii) the nature of the data to be protected; and
(b) take reasonable steps to ensure compliance with those measures.
13.10 We may authorise a third party sub-contractor to process the Personal Data provided that:
(a) the sub-contractor’s contract includes terms which are substantially the same as those set out in clauses 13.3, 13.7 and 13.9; and
(b) without prejudice to any right for, or obligation on, us to continue processing the Personal Data post-termination of the Contract and our right to sub-contract that processing, the sub-contractor’s contract terminates automatically on termination of the Contract for any reason.
14. Intellectual property rights
14.1 We are the owner or the licensee of all intellectual property rights in the App and the Service. Those works are protected by laws and treaties around the world. Scripin is a registered trade mark in the UK, EU and USA. All such rights are reserved.
14.2 During the term of the Contract, you may use the Service on a non-exclusive, non-transferrable basis, for the purposes set out in clauses 3.1, 3.3 and 3.4 and for no other purpose.
14.3 You grant us a worldwide, non-exclusive, sub-licensable, perpetual, royalty-free licence (without requiring any further consent) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute and disclose to third parties in any media or distribution method your name, logo or brand (if applicable), the name and type of the Event and, to the extent necessary, any Content, for our promotional and marketing purposes.
15.1 We do not guarantee that the Website or Service will be secure or free from bugs or viruses. You are responsible for configuring your information technology and computer programmes in order to use the Service. You should use your own virus protection software.
15.2 You may not:
(a) Knowingly transmit any data, send or upload any material to the Service or the Website that contains viruses, Trojan horses, worms, logic bombs, time-bombs, keystroke loggers, spyware, adware or any other harmful or malicious programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
(b) Copy, disassemble or reverse engineer any part of the Website or the Service or the relevant software; or
(c) Access without authority, attempt to gain access to, interfere with, damage or disrupt:
(i) any part of the Website or the Service;
(ii) any equipment or network on which the Service or its data is stored;
(iii) any software used in the provision of the Website or the Service; or
(iv) any equipment or network or software owned or used by any third party.
16. Our liability to you
16.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) if you are a consumer, breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and
(d) if you are a business, breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(e) defective products under the Consumer Protection Act 1987.
16.3 In any case:
(a) We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer hardware or software, data or other proprietary material due to your use of the Service;
(b) We have taken reasonable steps to ensure the currency, availability, correctness and completeness of the information contained on the Website, but this is provided on an “as is”, “as available” basis and we give no warranty or representation about such information;
(c) We assume no responsibility for the content of websites or applications linked through the Service or the Website. Such links should not be interpreted as an endorsement by us of them. We will not be liable for any loss or damage that may arise from your use of them;
(d) On the basis that the Service is free, we will not be liable for any loss or corruption of Content.
16.4 If you are a consumer:
(a) If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence (but not unforeseeable loss). Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract;
(b) We only supply the Service for private use. You agree not to use the Service for any commercial, business or resale purposes and we have no liability to you for: loss or corruption of any data, information or software; loss of profits; loss of business; business interruption; or loss of business opportunity;
16.5 If you are a business:
(a) We only supply the Service and the Products for the use by your business (as a host of an Event or a party involved in the organisation, promotion or operation of an Event);
(b) Subject to clause Error! Reference source not found., we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(i) any loss of profits, sales, business, or revenue;
(ii) loss or corruption of data, information or software;
(iii) loss of business opportunity;
(iv) loss of anticipated savings;
(v) loss of goodwill; or
(vi) any indirect or consequential loss;
16.6 Subject to clause 16.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed:
(a) if the Contract is for the Service, £100;
(b) if the Contract is for the Products, the price of the Products and any delivery charges.
16.7 Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Service or the Products are suitable for your purposes.
17. Events outside our control
17.1 Acts or events beyond our reasonable control include (without limitation) severe weather, flood, fire, explosion, strikes, lock-outs, industrial action, riot, terrorism, war, act of God, interruption or failure of telecommunications networks or utility service, traffic congestion or transportation issues, or failure or non-performance by our suppliers.
17.2 We will not be liable or responsible for:
(a) any decision not to hold an Event; or
(b) an Event (in full or in part) not happening due to any act or event beyond our reasonable control; or
(c) an inability to use all or any part of the Service at an Event due any act or event beyond our reasonable control.
17.3 We will not be liable or responsible for any inability to use, or issues in using, all or any part of the Service at an Event that results from any failure to meet your responsibilities under clause 3.4.
17.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract for Products due any act or event beyond our reasonable control. If such an act or event takes place that affects or delays the performance of our obligations under a Contract for Products:
(a) we will contact you as soon as reasonably possible to notify you and we will take reasonable steps to minimise the effect of the delay; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the act or event. Where the act or event affects our delivery of Products to you, we will arrange a new delivery date with you after the act or event is over.
17.5 You may cancel a Contract for Products affected by such an act or event which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
18. Communications between us
18.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
18.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
18.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am GMT on the second working day after posting; or if sent by e-mail, one working day after transmission.
18.4 The provisions of this clause 18 shall not apply to the service of any proceedings or other documents in any legal action.
19. Other important terms
19.1 We may terminate the Contract without notice or liability to you if: (a) you commit a material breach of these Terms; (b) you repeatedly breach these Terms; (c) you create any potential legal exposure for us whatsoever (d) any event occurs, proceeding is taken, order or petition is made, resolution is passed, or notice is given for any of the following events: (i) if you are a company, your winding up or the appointment of an administrator, receiver or administrative receiver in respect of your affairs, business, property, assets and/or undertaking; (ii) if you are an individual, your bankruptcy, or in the event of your death; (iii) in either case, you suspend payment of your debts as they fall due, threaten to do so, or are deemed unable or having no reasonable prospect of paying your debts, or you make an arrangement or compromise with your creditors.
19.2 We will determine, in our discretion, whether any of the matters referred to in clause 19.1(a), (b) or (c) has occurred. If we determine any has occurred, we may suspend or terminate your right to use the Service without notice. This may include the deletion or deactivation of your account and/or the suspension or termination of the ability of Attendees to use the Service at an Event, whether by disabling the Event Code or account, and/or the deletion of your Content, in each case whether immediate, temporary or permanent.
19.3 In the event of termination of the Contract: (a) where applicable, your right to use the Service will automatically terminate; (b) where applicable, we may terminate the ability of Attendees to use the Service at the Event, whether by disabling the Event Code or account; (c) termination shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination.
19.4 Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract (including clauses 14 (Intellectual property rights), 16 (Limitation of liability), 18 (Communications between us), and 19.2 to 19.12 (inclusive)) shall remain in full force and effect.
19.5 We may transfer our rights and obligations under a Contract, but this will not affect your rights or our obligations under these Terms. You may not assign or transfer any of your rights or obligations under a Contract.
19.6 This Contract is between you and us. No other person shall have any rights to enforce any of its terms other than any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
19.7 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified or deleted to the minimum extent necessary to make it valid, legal and enforceable without affecting the validity and enforceability of the rest of these Terms.
19.8 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.9 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
19.10 These Terms are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales.
19.11 If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. You may also submit a complaint through the EU’s Online Dispute Resolution platform but this shall not prevent either of us commencing or continuing court proceedings in relation to any matter.
19.12 If you are a business, you and we both agree that the courts of England and Wales will have exclusive jurisdiction.